Cookie Policy

This Cookie Policy explains how LuckyHills Casino (“LuckyHills,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit or use our website and related services (the “Site”). It also explains your choices and how to manage your cookie preferences.

By continuing to use the Site, you agree that we can place cookies on your device as described in this policy, unless you disable them using your browser settings or any cookie preference tools we make available.

Cookie Basics, Explained in Plain English

Cookies are small text files stored on your device (like your computer, phone, or tablet) when you visit a website. They help the Site remember information about your visit, such as your login status, preferred language, or how you move between pages.

We may also use similar technologies, such as pixels, tags, software development kits, and local storage, to support similar purposes. For simplicity, this policy refers to all of these as “cookies.”

Why LuckyHills Uses Cookies (And What You Get Out of It)

We use cookies to make the Site work smoothly and securely, and to help improve performance and the overall player experience. Depending on the cookie type, cookies can help us:

• Keep the Site running reliably, including core features like account access, deposits, and withdrawals
• Protect players and the Site from fraud, suspicious activity, and security threats
• Remember your preferences so you do not have to re-enter them each visit
• Understand how the Site is used so we can fix issues, speed up pages, and improve navigation
• Support marketing and promotions where permitted, including measuring how ads perform

We do not use cookies to guarantee results or influence game outcomes. Cookies are about the website experience, not the randomness or fairness of casino games.

The Different Types of Cookies We May Use

Cookies generally fall into a few categories. Not every cookie is used on every visit, and the exact set may change as we update the Site.

Essential Cookies - Needed to Run the Site

Essential cookies are required for the Site to function. Without them, key features may not work properly.

These cookies may support things like:

• Logging in and maintaining your session while you move from page to page
• Keeping the Site stable, secure, and protected against abuse
• Enabling actions you request, such as form submissions or account security checks

Because these cookies are necessary, they are typically set automatically when you use the Site. Disabling them may cause parts of the Site to break or become unavailable.

Functional Cookies - Make Your Experience Smoother

Functional cookies help the Site remember your choices and preferences. They are not strictly required, but they make things more convenient.

They may remember:

• Your language and region settings
• Layout preferences and previously selected options
• Basic account and support preferences, such as whether you have dismissed certain notices

If you turn functional cookies off, the Site will still work, but it may feel less personalized, and you may need to reset preferences each time you visit.

Performance and Analytics Cookies - Help Us Improve Speed and Usability

Performance cookies (often called analytics cookies) help us understand how players use the Site. This information is usually aggregated, meaning it is used to spot trends rather than identify you directly.

These cookies may help us learn:

• Which pages are most popular, and which ones players leave quickly
• Whether a page is loading slowly, crashing, or returning errors
• How players navigate the Site so we can improve menus, search, and layout

Analytics data helps us build a faster, cleaner experience, especially on mobile devices.

Marketing Cookies - Promotions, Measurement, and Ad Relevance

Marketing cookies may be used to measure the effectiveness of promotions and advertising, and, where allowed, to help show content that better matches your interests.

They may be used to:

• Track whether you came to the Site from an ad or partner link
• Limit how often you see the same promotion
• Measure sign-ups, deposits, and other actions tied to marketing campaigns

If you disable marketing cookies, you may still see promotions, but they may be less relevant, and we may have a harder time understanding which campaigns are working.

Cookie Lifespan - Session vs Persistent Cookies

Cookies can also be described by how long they last:

• Session cookies expire when you close your browser. They are commonly used to keep you logged in during a visit.
• Persistent cookies stay on your device for a set period or until you delete them. They help remember preferences or recognize returning visitors.

Third-Party Cookies and Services You Might Encounter

Some cookies on the Site may be placed by third parties that provide services such as analytics, fraud prevention, customer support tools, and marketing measurement. These providers may use cookies or similar technologies under their own policies.

Third-party cookies can include tools that help us:

• Understand traffic and performance
• Detect suspicious behavior and protect accounts
• Measure marketing campaigns and referral performance

We recommend reviewing the privacy and cookie policies of any third-party services you interact with through the Site. LuckyHills does not control how third parties use cookies once they are set, but we aim to work with reputable providers and limit use to appropriate purposes.

Your Cookie Choices - How to Manage, Disable, or Delete Cookies

You are in control of cookies through your browser or device settings. Most browsers let you:

• See which cookies are stored
• Delete all cookies or cookies from specific websites
• Block cookies from being set
• Block third-party cookies only
• Clear cookies automatically when you close the browser

You can usually find these options in your browser’s “Settings,” “Privacy,” or “Security” menus. If you use multiple devices or browsers, you will need to update settings on each one.

Be aware that blocking or deleting cookies can affect how the Site works. For example, you may be logged out more often, certain preferences may not save, and some features may not load correctly.

How Cookie Preferences Can Affect Gameplay and Account Features

If you disable certain categories of cookies, you might notice changes such as:

• Slower navigation or repeated prompts
• Trouble staying signed in
• Reduced ability to troubleshoot issues or detect errors
• Less relevant promotions and less accurate campaign tracking

Essential cookies are the most important for stable access and security. If you are having trouble with the Site after changing settings, try re-enabling cookies or clearing old cookies and restarting your browser.

Consent and Legal Basis - How We Handle Permission

Where required by law, we request your consent before using non-essential cookies (such as functional, analytics, or marketing cookies). If a cookie banner or preference tool is available, you can use it to accept, reject, or customize non-essential cookies.

You can also withdraw consent at any time by changing your cookie settings through your browser, and, where available, the on-site cookie preference options.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how we operate the Site. When we do, we will post the updated version on this page and adjust the “Last updated” date.

Last updated: July 7, 2026.

Questions, Privacy Requests, and How to Reach Us

If you have questions about this Cookie Policy, how we use cookies, or privacy-related requests, contact us at “support@luckyhills.app.” You can also check our help resources via the support options listed on the Site, or visit our main page at LuckyHills Casino for additional site and support information.

If you choose to manage cookies, keep in mind that responsible play tools and account security features work best when the Site can run with essential cookies enabled, and you should always gamble within your means.